Customer service – The ONE conversation not to miss

Always follow up your sales with a thank you for your purchase and ask if they were happy.  Make it comfortable and easy to contact you and tell you if your service or product was not 100% to their satisfaction. It is easy to assume your customer is happy with their purchase if you don’t hear from them but many times they are not 100% satisfied and are not telling YOU but telling their friends.

One way to prevent this negative conversation is to ask for their feedback. This one conversation has the potential to turn an unhappy customer in to a happy customer for life, a raving fan and possibly get ideas on how you could improve your service or product.